Unlike call centers, which only handle telephone connections, contact centers have a variety of roles that combine to provide an all-encompassing solution to client and customer contact.
Contact centers can also offer a number of different services. One of the most popular is the support or help desk that answers technical questions from customers and assists them using their equipment or software. Support desks are often used by companies in the computing, telecommunications and consumer electronics industries.
Equally important are customer service contact centers that answer specific queries relating to customer issues. In the banking and utility sectors these are frequently used to answer customer questions relating to their account or payments. This type of service may even be used to respond to customer complaints and undertake strategies for dissatisfied customers.
Last but not least, there are contact centers that carry out sales and marketing activities; these can be performed through cold calling strategies and, increasingly, through live chat applications on company websites.
AudioCodes is a market leader with over 17 years of product development experience, focused on VoIP network products and technology. During this time, AudioCodes has deployed tens of millions of media gateway and media server channels in over 100 countries. AudioCodes is a VoIP technology leader focused on voice quality and best-of-breed VoIP network elements with a proven track record ...
Huawei is global telecommunication solution provider, supporting majority of carriers in the world. Solutions has been implemented in more than 140 countries, providing telecommunication services to 1/3 of world’s population. Huawei employs 150 thousands people from 70 thousands (more than 46%) in R&D.
Panasonic Corporation is a worldwide leader in the development and engineering of electronic technologies and solutions for customers in residential, non-residential, mobility and personal applications. Since its founding in 1918, the company has expanded globally and now operates over 500 consolidated companies worldwide, recording consolidated net sales of 7.30 trillion yen (68 billion euros) for the year ended March 31, ...
Major Product Lines HD Telepresence and Video Solutions – Extend the collaborative power of visual communication to anywhere you work―in the office, at home, or on the go. Polycom HD telepresence and video solutions are based on open standards, so they easily integrate with other applications. This makes it simple for you to meet face-to-face with colleagues, partners, and customers, using any system or device you choose. Voice Solutions – Polycom enterprise-grade ...
Since 1989, VXi Corporation's best-in-class headset solutions have been helping customers communicate clearly, consistently and naturally. Designed for all-day comfort in the workplace, VXi headsets meet the highest global standards for reliability, durability and overall product quality. As a result, VXi is known around the world for delivering value, excellence and innovation to contact centers, offices and mobile professionals. The proof is in our products. VXi's noise-canceling ...
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